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HelpWare®

The new horizon for TÈAS client-care is in streaming and AR

We have developed HelpWare®, the most effective tool in the world for remote assistance. Now, HelpWare® pushes HEAD® (Human Ergonomic Automation Design), our concept of end-user support, to an even higher level.

 

Here, we provide a real-time connection, using augmented-reality, to connect the client’s technician directly with the designer or technician responsible for installing the TÈAS system, allowing both parties to analyse the issue precisely and completely in order to clarify any doubts and minimize any downtime.

 

HelpWare® provides every technician (operator/end-user) with the immediate support they consider so critical. Whether for solving technical issues, assembly line cleaning and maintenance problems, aspects related to the HMI interface or the final product, HelpWare® guarantees 24/7 access to the TÈAS technical support staff.

1-Line-check

Line check

2-Helpware®–maintenance-in-streaming

Helpware® maintenance in streaming

3-TÈAS Universal HMI-makes-it-easy-to-check-the-line

TÈAS Universal HMI makes it easy to check the line

4-Helpware®–maintenance-work-with-Augmented-Reality-suggestions-from-remote

Helpware® maintenance work with Augmented Reality suggestions from remote

5-Helpware®–software-interface

Helpware® software interface

6-Electric-panel-testing

Electric panel testing

7-Helpware®–Torch-with-camera

Helpware® Torch with camera

8-Helpware®–support-directly-from-the-engineers-who-projected-the-line

Helpware® support directly from the engineers who projected the line

9-Every-detail-is-carefully-taken-care-of

Every detail is carefully taken care of

10-Helpware®–maintenance-work-in-streaming-with-Augmented-Reality

Helpware® maintenance work in streaming with Augmented Reality

11-Helpware®–Helmet-with-Augmented-Reality

Helpware® Helmet with Augmented Reality

12-TÈAS HMI-illustrates-the-line-in-detail

TÈAS HMI illustrates the line in detail

13-Controlling-specs

Controlling specs