The new horizon for TÈAS client-care is in streaming and AR
We have developed HelpWare®, the most effective tool in the world for remote assistance. Now, HelpWare® pushes HEAD® (Human Ergonomic Automation Design), our concept of end-user support, to an even higher level.
Here, we provide a real-time connection, using augmented-reality, to connect the client’s technician directly with the designer or technician responsible for installing the TÈAS system, allowing both parties to analyse the issue precisely and completely in order to clarify any doubts and minimize any downtime.
HelpWare® provides every technician (operator/end-user) with the immediate support they consider so critical. Whether for solving technical issues, assembly line cleaning and maintenance problems, aspects related to the HMI interface or the final product, HelpWare® guarantees 24/7 access to the TÈAS technical support staff.
Helpware® maintenance in streaming
TÈAS Universal HMI makes it easy to check the line
Helpware® maintenance work with Augmented Reality suggestions from remote
Helpware® software interface
Electric panel testing
Helpware® Torch with camera
Helpware® support directly from the engineers who projected the line
Every detail is carefully taken care of
Helpware® maintenance work in streaming with Augmented Reality
Helpware® Helmet with Augmented Reality
TÈAS HMI illustrates the line in detail